SOLUTION APPROACH
Move policy out of code and let AI prepare the work
Shorten case turnaround by moving status rules into configuration and using AI to assist intake and correspondence.
A 30-minute conversation with a BUILD executive.
01 / THE CHALLENGE
Software changes slower than business
Status rules lived in code, making small policy changes wait on a full release. Manual intake and one-off automations forced specialists to re-key data and draft letters from scratch.
02 / THE APPROACH
Optimize the process layer
We implement configurable workflows, allow-listed automation, and AI assistance to keep humans in charge of sensitive decisions.
STEP 01 / 03
Extract
AI extracts key fields from incoming documents.
Structured data ready for review.
STEP 02 / 03
Confirm
A specialist confirms the extracted fields.
Validated case information.
STEP 03 / 03
Approve
A supervisor approves the queued draft letter.
The correspondence is sent.
03 / HOW WE DELIVER
How we deliver it
We replace hard-coded paths with administrable configuration and auditable automation recipes.
- 01
Map cycles
We trace status handoffs and document intake to find manual bottlenecks.
- 02
Configure paths
We replace hard-coded transitions with administrable workflow edges.
- 03
Deploy AI
We apply AI to intake and drafting with human-in-the-loop approval.
DISCUSS A SIMILAR PROJECT
Where this fits
Networks coordinating cases through partners that need faster turnaround without constant engineering releases.
Your details stay confidential. NDA on request.
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Prefer to talk? +1 (678) 269-6334
Or email info@btg.email
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